Previously Featured
Archived Webinars
LIVE 2 Hour Training Programs
Audio & Slides delivered completely over the Internet
(Audio via phone also available)
Early Bird Rate of $245 trains a conference room full!
PLUS receive 30 days of UNLIMITED access to the archive for each registered location!

April 2, 2015 - Fair Lending Hot Topics - Don't Get Burned!!
Presented by Patricia Cashman
Can you feel the heat? Fair Lending has been moved up to the "front-burner". CFPB's Director Richard Cordray stated in his cover remarks for the 2014 Fair Lending Report that "...we are working to remove the unnecessary obstacles too many Americans face in the consumer financial marketplace. This includes ferreting out discrimination in credit markets, including the markets for home mortgages and auto lending." Failing to take proactive steps to pump-up your fair lending program might result in a serious burn. Learn more.

April 7, 2015 - Building a BSA Training Program
Presented by Deborah Crawford
Is orange the new black? Not in our plan.

One of the four pillars of BSA is training. How much training is enough? What does the FFIEC BSA AML Examination manual say we should or shouldn't do? How often does the Board have to be trained? What has to be in frontline training? Who should be trained on BSA? Is online training enough? You have questions and we have the answers. Learn more.

April 8, 2015 - Advertising Compliance
Presented by David Dickinson
In this webinar, we will focus on complying with the advertising requirements in the regulations noted below. We will also address how advertisements can cross the line between "luring" someone and not deceiving them (UDAAP). Included will be examples of what you can say, can't say, when to say it, etc. Several real life examples of advertising errors will also be shared. Learn more.

April 14, 2015 - A - Z of Reg E
Presented by Andy Zavoina
Reg E errors are leading to UDAP penalties because there is a disconnect between what is disclosed and what is actually being done in the bank on EFTs. But it's more than simple disclosure issues, more and more of your customers are using debit cards for all purchases, large and very small. You may well have a claim pending for an insignificant sum right now. If you handle it wrong, the UDAP liability is much greater than the claim. The time taken to investigate the claim can be more costly than the claim. There are many hazards on the EFT path. This is why it's good to take a breath and look at all of Reg E, disclosures, procedures and most certainly claims. I'll answer your questions in detail and dispel many of the urban myths that prevail in the world of Reg. E, when would you not investigate a claim, what must you do, how do these rules interact with Visa or MasterCard rules, and lots more. Learn more.

April 16, 2015 - Loan Servicing Requirements for Small Servicers
Presented by John Burnett
Mortgage loan servicing requirements have been in effect since January 10, 2014. Small servicers enjoy exemptions from some of those requirements, but not all of them. To make sure your institution qualifies for the exemptions and to understand which requirements it still has to comply with as a small servicer, join John for his informative presentation of "Loan Servicing Requirements for Small Servicers." Learn more.

May 5, 2015 - Sixty Critical Steps to Handle Delinquent and Abandoned Boxes
Presented by David McGuinn
Questions regarding the collection of past due box rent, drilling delinquent boxes, securing drilled and inventoried box contents, reporting abandoned property to our state authorities and many other legal and compliance issues have caused great concern and confusion for the safe deposit industry. At this workshop you will receive current information, step by step procedures and an in-depth explanation about how to handle these issues and how they impact on your financial institution and your safe deposit box renters. Learn more.

May 14, 2015 - Compliance Management Risk Assessment: Same Tune, Different Lyrics
Presented by Patricia Cashman
Risk assessment…Can you go a week, or even a day, without hearing that phrase? As the compliance officer, you are required to have a risk assessment for AML, Remote Deposit Capture, ACH processing, OFAC, Identity Theft Red Flags, CIP … the list goes on ad nauseam. Now, add to the list attempting to navigate the new CFPB regulations. Which ones apply to your financial institution and which ones can you safely ignore? With all of this, perhaps you should do a risk assessment before deciding whether or not to go to work today! Learn more.

May 14, 2015 - Keeping My Stuff Safe - Technological Advances to Improve Security - What's Available
Presented by Susan Orr
The technology age has brought a plethora of products and services that have changed how we live, work, and play. We can do just about everything without ever leaving our homes. Personally we can buy groceries, do our banking, and buy just about any product you can imagine. Technology advances have also combined the multiple devices we have grown to love and just can't be without like smart phones, blackberries, MP3 players, iPads, and tablets. When it comes to electronic data, over 90% of all a companies assets are created, stored, processed, and transmitted electronically. From a banking perspective, banks have become the leader in implementing technology. Unfortunately, all these advances have come with a price and the need for security, and monitoring is imperative. Fortunately, there are also technology advances that help protect information, and keep my stuff safe. Learn more.

August 5, 2015 - HMDA - Beyond the Input
Presented by Patricia Cashman
Submission of the 2014 HMDA LAR is but a distant memory. Nothing HMDA-related to think about until the Disclosure and Aggregate Reports are available later this summer. Right? WRONG!!!! There are a myriad of reasons for looking over your HMDA data now! Fair lending; Marketing; Cross-selling; Expansion. These are just some of the gems waiting to be discovered within your HMDA LAR. Learn more.

Registration Policy
Each registration is valid for a single connection at a specific location within a given financial institution. Multiple people from the same financial institution may view the program within a conference room using the one connection. If there are attendees from different financial institutions attending they must each have a separate registration.

Multiple Location Discounts
Multiple location discounts are offered if a financial institution wishes to access the training program from different branches or other locations. For example, the first registered location cost is $245 and the second is $125. You can calculate the additional cost for each additional location on the registration page by selecting the number of locations you need to register. In order to take advantage of the multiple location discount the registrants must be from the same financial institution domain.

Certificates of Attendance
Certificates of attendance are issued in the name of the registrant. If additional people from the same financial institution are in attendance at the registered location you can request additional certificates after the webinar by emailing Those certificates are only valid for people in attendance at the registered location.